1. Cancellation Process

Bookings must be cancelled directly through the B2B booking platform’s website or customer service. The cancellation terms and deadlines are clearly stated in the booking confirmation or reservation details.

2. Cancellation Charges

Cancellation fees are charged over and above any airline or hotel supplier cancellation charges. For example, a platform like Pay4Biz charges Rs. 300 to Rs. 1000 per person per sector as standard cancellation fees depending on whether the flight is domestic or international, plus the airline’s own cancellation fees. Similarly, B2B booking platforms may invoice cancellation fees up to 100% of the booking amount depending on the cancellation policy shared by supplier.

3. Refund Method

Refunds for cancelled bookings paid by credit card are typically processed back to the same credit card used for the original transaction. The refund timeline depends on the airline or hotel supplier’s processing time and the platform’s internal procedures. The refund may take several days to weeks to appear on the credit card statement.

4. Refund on Cancelled Credit Cards

If the credit card used for booking is cancelled after the purchase, the merchant (B2B platform) remains responsible for ensuring the customer receives the refund. Alternative refund methods such as store credit, check, or refund to a different card may be used if the original card is no longer valid.

5. Non-Refundable and Advance Purchase Bookings

Many B2B bookings, especially for hotels or flights, may be non-refundable or have advance purchase terms. If the booking was made under a non-refundable rate, the customer is generally not entitled to a refund even if the trip is cancelled. This is a common practice in the travel industry to protect suppliers from last-minute cancellations.

6. Disputes and Chargebacks

If a refund is not received for a cancelled booking, customers may consider contacting the credit card issuer to dispute the charge. However, chargebacks should be a last resort after exhausting all attempts with the merchant, as non-refundable bookings typically do not qualify for chargebacks. Documentation of cancellation and communication with the merchant is essential for any dispute.

7. Additional Notes

Customers should carefully review the cancellation and refund policies at the time of booking, as these vary by airline, hotel, and B2B platform. Also, any bank charges or intermediary fees related to refunds are usually borne by the customer.